Our Story

Be Informed. Be Smart. Be Sure.
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Working Hours

Monday - Friday 09:00AM-17:00PM
Saturday - Sunday CLOSED

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UK: +44 203 8832779

USA/Canada (toll free): +1 888 212 3542


Technical Support and Customer Service

Genesis’ Technical Systems Support Team comprises our most experienced engineers with detailed knowledge of the hardware and software in our products and the ways in which they are used in our customers’ networks.

The Technical Support Team will respond to and take ownership of any technical issues raised to them in a polite and professional way, meeting and exceeding your expectations.

Genesis Technical Systems will provide you with:

  • a superior customer service experience across all touch points
  • access to our network of communications service providers, network operators and partners throughout the world
  • a timely response to all enquires
  • hardware and software support for all Genesis solutions – residential and enterprise