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The Genesis Technical Systems Support Team exist to build and maintain long-term relationships with our valuable customers, by offering a superior customer service experience across all touch points and by anticipating our customer needs and providing support through the communication channels they want and to the standard expected.

Genesis creates cutting edge broadband technologies that enable fixed and mobile telecoms operators to cost effectively deliver ultra-fast mobile and fixed broadband services, over existing copper networks to meet increasing broadband traffic demands.   A blend of local in-country and centralized product expertise is here to support our Customers maximize their investment with Genesis, by minimizing downtime, optimizing performance and providing a prompt and accurate response to communications service providers and network operators.

Our team of experts will address all technical and customer support enquiries worldwide and offer support through planning, installation, commissioning, service and retirement of our products and services.