How long do we keep your personal information?
The length of time we keep your information will depend on what type of information you have provided and for what purpose. Once your information is no longer required (see below for specific details) we will either delete or anonymize your information (remove all personal identifiable information keeping only information needed for statistical purposes). If it is not possible to delete your data (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Your account information
If you have an account with us we will keep your information until you delete your account. Any data which is required for statistical analysis and reporting will be anonymized.
Enquiries and form submissions through our website
If you have made an enquiry, sent us your information or applied for a vacancy through our website we will keep your information on our website server for up to 2 years after which it will be deleted.
If you have made a purchase through our website we will keep information regarding your order in line with legal requirements regarding the keeping of company records for accounting purposes. This is currently for 6 years.
Cookies and similar technologies
Cookies are small data files that allow a website to collect and store data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our website and we use them to improve your experience.
If you choose to disable Cookies when using our website, you may find that the site does not work as well as it is designed to for example you may not be able to login or checkout.
To help our websites and online applications work well for you
Cookies allow us to remember your preferences and whether you have visited our website or seen a notification.
To improve how our Websites and online applications work
Cookies can help us identify whether our site is working as it is supposed to or if you receive an error message whilst you are using the site.
These types of cookies collect anonymous aggregated data and demonstrate how well our website is performing. E.g. we may collect data on how long visitors stay on our website and how many pages they visit whilst browsing.
Where we have advertised on another organizations’ website you will see the AdChoices icon and you can click on this icon for guidance on how to control your online advertising preferences
Tracking the performance of our online marketing activity
These Cookies may tell us how many times you have seen an advert or visited our website before getting in contact with us and can capture information such as your IP address, your search terms and what website you came from before you visited our website.
Most of the data collected is anonymized and aggregated as statistical information about how well our advertising and website is performing.
If you call us to discuss our services, your call may be recorded for training purposes and any record of your call will be kept for up to 6 months pending your decision to instruct us or not.
What can you do to control or manage what Cookies are used?
You can control the cookies on your device through your browser settings choosing to accept or reject new Cookies or delete existing Cookies. You can also manage whether or not you are notified when a website places Cookies on your device.
For more information about Cookies, how to manage them, reject them or delete them visit the All About Cookies website.
Your rights and contacting us
You have the right to contact us and request full details of the personal information we have about you. We encourage you to keep your account information with us accurate and up to date and manage your preferences through the options provided when you are using our services.
If you believe your data is inaccurate or out of date you can contact us and request that it is updated. You can contact us and request that we restrict how we use your data or request that we delete your data. You can also contact us to object to us using your personal data.
If you would like a copy of the information we hold about you please write to:
The Marketing Director
Genesis Technical Systems (UK) Ltd
First Floor, 1120 Elliott Court
or email: firstname.lastname@example.org
We will respond within 30 days.
If you wish to make a complaint about how we have handled your data, you can also contact our Marketing Director at the address above who will investigate your complaint.
If this does not resolve your issue you can complain to the Information Commissioner’s Office (ICO).