Warranty / RMA
Genesis Technical Systems offers the following product warranties:
(1) Software Warranty: Software developed by Genesis Technical Systems will, at the time of delivery, be free from defects that materially affect performance as measured against those described in the Genesis Technical Systems specifications and associated documentation;
(2) Hardware Warranty: Hardware manufactured or repaired by Genesis Technical Systems will be free from defects in material and workmanship and will conform to the Genesis Technical Systems specifications and associated documentation for the product.
(3) Repair Warranty: Genesis Technical Systems only warrants a product or service that is purchased and repaired through Genesis Technical Systems.
If your Genesis Technical System’s product exhibits signs of failure, you must contact our Customer Support department to verify the product failure. If the Customer Service Representative cannot correct the problem by remote support methods i.e. phone or Email support and determines that the problem is the result of product failure covered under the Genesis Technical System’s warranty policy, then a Return Materials Authorisation (RMA) number will be issued.
Customers must request an RMA through the on-line portal.
Genesis Technical Service:
Phone: +44 2476 323334
Web: www.genesistechsys.com/support (secure login ID needed)